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| Are there are specific rules governing the targeting of teenagers (under 18)? - Charles Nicholas Yes there are very strict rules concerning premium rate services aimed at children. For the latest regulations please visit http://www.phonepayplus.org.uk/
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| Do I have to register with Phonepayplus? Alex Buckingham. Yes, you are classified as a service provider and must obtain from Phonepayplus a service provider registration number. This is very easy to do online and only takes a few minutes.
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| I am interested to start a Premium Rate Phone Line. I am starting a company in Cyprus but the customers I want to serve are based in the UK. Is this possible? - Emily Yes you can set up a live 090 information service for your UK based customers - even if you are based outside the UK. The only requirement is to be able to provide details about yourself / your company for the regulators http://www.phonepayplus.org.uk/ - even if it is an non UK based company
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| I want to set up a premium rate service for a game people can play with a real person on the phone (no computers) what sort of service do i need? - Mr Johnson Technically this is very simple to do and would be classified as a live service. However, as it is a live service you will first need to obtain approval for this service from the regulators Phonepayplus to confirm they are happy that it complies with their latest live and gambling regulations.
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| Is there a minimum contract length or notice period if my business doesn't work and I have to close down my premium rate phone the line? Alex Buckingham. There is no minimum period and no notice perdiod.
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| Can I set up a premium rate number with a prefix of 0121 - S Bugden OFCOM do not allow premium rate numbers to start 0121 - they are required to all start 09 - that way the public know it is a premium rate number they are calling.
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| If I set up a recorded message, if that subject does not do as well as hoped can I change the content and subject of the message? How do I record the message? Alan Schon Yes you can change your message whenever you like - you can do this by either sending in a new recording in MP3 or WAV format - or if you can obtain a pin number - so you can change your message whenever you like - this is how customers who operate horse tipster services do it.
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| Would British people be able to call the premium numbers from France? - Dora Only people within the United Kingdom can call your UK premium rate number. If you wish people to call you from France, then you would have to find a phone company in France who supplies French premium rate numbers.
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| Can I call UK premium rate numbers from Ireland? - Patrick OConnor Not from Ireland only calls originating from Northern Ireland can access UK premium rate numbers.
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| I am creating a website and wish to include a message capture premium rate number in the website. Is it allowed? Thanks S.Arayn Yes it is possible to set up a message capture number on your website using a premium rate telephone number.
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| Do These Premium Rate Phone Numbers Work Abroad? Steven Graham - Grimsby NO, these premium rate phone numbers only work within the United Kingdom only. However, we there are people that live outside the UK and promote their lines in the United Kingdom successfully. With the joys of the internet you don not have to be based inside the United Kingdom to run a premium rate telephone service.
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| I am interested in setting up a premium rate service with my own ideas and content, can I get some help? Donna Mitchell - Leeds If you have your own idea for a service - that is great. All you need to do is just choose whether you require a message service or a live service.
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| Is it possible to route your cals to skype or voip telephone numbers? - Arun Yes premium rate numbers can be pointed at skype and voip phone numbers in the same way as they would be directed at a normal phone number.
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| I run a broadband Internet and telephone installation company all over Europe, We are located in Spain, can we set up a premium rate number for our support line for any of our customers in Europe? Paul Harrison Unfortunately there is no such thing as a "pan-european" premium rate number. You would have to obtain a seperate premium rate number for every single european country.
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| Once i have set up a competition service and then awarded the prize, can I use the same 090 number for a new competition service - David M Yes this is fine - you can use the same 090 number to run many different competitions - with each new competition starting after the old one has finished.
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| I am thinking of offering a competition on my website with a premium number. Am I able to publish the 09 number on the website or am I obliged to offer free entry? Russell Smith. You are allowed to publish the 09 number on your website, but you must also offer callers a postal entry method as an alternative way for them to enter.
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| What powers do the regulators have? If you breach the code of practise your service may be shut down and/or a fine levied. So it is vital you always make sure your service complies with the latest code which can be seen at http://www.phonepayplus.org.uk/
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| What Rules Do I Have To Comply With? Alistair Hawkes - St Ives You must always comply with the rules laid down by http://www.phonepayplus.org.uk/. They have the power to shut down your service, plus withhold payment if they can prove you have broken their rules. So please download a copy of the http://www.phonepayplus.org.uk/ rule book from their website and ensure you comply with it at all times.
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| How much does it cost to map a premium rate numbers to a mobile phone on a £1.50/minute number? A. Davidson. When premium rate calls around routed through to a mobile phone number, there is a deduction of about 10p/minute.
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| When i have a 090 number how would my self employed status work? - M Newman You would be paid your 090 revenue without any tax deductions - you would be responsible for your own declarations of tax.
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| Do I need to pay anyone else from any profits made with my premium rate telephone services? i.e. mobile phone networks. J.Donaldson. No other charges apply - the only other people you have to pay is the tax man from the annual profits you have made.
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| I want to know if it is possible to have an overseas premium rate line - Sharon
Unfortunately UK premium rate numbers can only be accessed by people from within the UK. If you want to to obtain a service where callers access your calls from other countries - then you would need to obtain a premium rate number for each country - eg. A french premium rate number for french callers - a spanish premium rate number for spanish callers etc etc. Unfortunately there are no premium rate telephone services which allow access from international destinations.
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| When I am allocated a premium rate phone number routed through to my existing phone line so I can take live calls, what is added to my existing phone number.ie. 3 or 4 digits. David Brown When you are allocated an 08 or 09 number - your existing number does not change (and is not affected)
People call the new number eg. 0906 1234567 - but the calls ring on your normal phone line eg. 0208 765 4321
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| If a call lasts for 30 seconds and the customer is charged £1.50/minute, will I be paid £1.50 or a part of it. Sandra Clarke. You are paid per second. So for a 30 second call its 50% of £1.50/min.
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| What type of premium rate services are available? Peter Shaw - Colchester There are two main types of services available * Live services - this is where the call is routed through to a human being - and * Message services - this is where the call is routed to our large telephone answering machines, which then plays a message to the caller.
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| Do we have to be VAT registered to sign up for Premium Rate Service? - Charles Nicholas No you do not need to be VAT registered to set up a premium rate telphone service.
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| Can I set up a live psychic service on an 07 number? David Green. No, all premium rate phone services must be set up on 09 numbers. If you did set up any premium rate service on an 07 number you would be in breach of the regulations and have your service shut down and a fine imposed.
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| Can members of the pubic call premium rate phone numbers and i will get paid. Jonathan Richards Yes - by setting up a premium rate telephone service - you are paid when members of the public call.
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| I wish to set up a live psychic service for my UK customers, but I am based in Spain - can the calls be routed through to me in Spain? - Daisy Mitchell Yes, but there will be a charge of a few pence to cover the extra charge of routing your calls to your landline phone in Spain.
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| I am looking to set up a technical support number, I will require the calls to be diverted to a mobile number during the day, and a land line at all other times. I will be looking for an income of around 70PPM, what do you suggest? - Neil Smith
The best solution is to set a £1/min 090 number, this way you shall receive about 70p in revenue. The 090 calls will be routed to your landline number, but when you go out - you simply divert calls from your landline phone to your mobile (this way you are in complete control and you will never lose a call).
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| Do you know how other premium rate competition companies sift through all the message that people record on the phone lines? Alex Buckingham. You are required to listen to the recordings left by callers to a phone competition service, to establish who has answered the questions correctly and then randomly pick a winner.
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| Can I promote a live 121 chat service by passing out leaflets & pens in hotels, betting shops, supermarkets, pubs?
can i pass out mints and leaflets in dentists, tanning shops? - Peter, Croydon The regulators do not allow this kind of promotion for live 121 chat services - as the images for these services might offend members of the public - you must keep advertising of live 121 chat services in paid newspapers or magazines or internet websites.
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